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The stake in the ground

Today was the first day where I didn’t leave work frustrated with how difficult it is to learn the things I need to know to do my job. This was a very good thing.

What’s a bad thing is the principal reason why it’s been such a slog for me to date.

The platform I’m currently responsible for getting production-ready was originally built with very few specifications. The specifications were, mostly, “Make it do what the old site did.”

There were not one, but two major problems with this, both of which are fairly obvious.

The first was that the old platform’s processes weren’t documented either. Knowledge of how to use many of them were scattered throughout the company’s employees and management, of course, but with no BA, turning that knowledge into requirements is not an easy task. Other process knowledge left the company with old employees, and needs to be rediscovered.

The second problem is a little less obvious than the first, but still readily apparent: Just because the old site does something doesn’t mean the new site needs to do the same thing. Any new development should be with the goal of meeting business needs, not matching existing processes. Often, old processes are obsolete, or are workarounds for things that didn’t work exactly the right way on the old platform. If your old e-commerce site handles conversion of Canadian to American currency but you’ve since stopped selling to Canada, you don’t need that functionality any more. If your old administration console had a process that exported all orders to an XML file that a user transferred to the fulfillment service’s import function, it’s not necessary to build that export function in the new platform if it can instead export directly to the fulfillment service.

TL’s Fifth Rule of Development: When designing an upgrade to an application or service, the question to ask is not, “What does it do now?” The question to ask is, “What are the business needs to be met?”

So what was built was taking a powerful new platform, and wedging the old platform’s processes onto it, without really examining what the needs are nor understanding the new and possibly better ways the new platform can meet them.

Fortunately a few of the more onerous features haven’t been implemented yet, and I’ve been given the opportunity to put the brakes on what they’ve been doing and ask those questions: What do we need it to do? Can it be done differently? These questions have already yielded results that are going to allow me to meet the company’s needs far more cheaply, and far more simply, than otherwise would have.

And better still, the powers that be at the company let me do just that.

And that is my first major win at my new job.

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One comment on “The stake in the ground

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